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Warranty
We stand behind our designers and their products and will repair any piece with unforeseen manufacturing issues. To maintain your warranty we ask that you bring in your jewelry for cleaning and inspection twice a year. Upon request, we can provide special care instructions tailored to your piece.
Wish Lists
Our customer wish-lists are a great way to keep track of all your jewelry desires. We write down and keep on file your specific favorites to make shopping easy for you, your spouse, your significant other or your friends and family. This way, you get exactly what you want but you can still be surprised! For a more direct approach, try one of our hint-hint cards. With the exact information written on the card, the only thing you need to do is "drop the hint."
Jewelry Cleaning
With any piece of Plumb Gold jewelry, we offer free cleaning and inspection! Bring your jewelry in any time to keep it looking like new! *
*In the unlikely event of damage from cleaning, we do not assume responsibility for pieces not purchased from us.
Have a question, or want a product recommendation?
Contact us
Our regular hours
Our stores are open weekdays 10-5, Saturdays 10-4, and closed on Sundays.
APPOINTMENTS ARE ENCOURAGED, BUT NOT REQUIRED.
As Racine's premier jewelry store, we are dedicated to providing the best shopping experience possible. Although walk-ins are always welcome, some custom design projects and appraisal take-in services may require extra preparation; Text us at 262-632-5022 if you would like to set an appointment.
Shipping
We are happy to send your purchase to you! We can ship to all fifty states and internationally. All shipments are insured and well packed for the safety of your jewelry. If you are making an online purchase, shipping rates are calculated in check-out. If your shipping situation is unique, we are happy to arrange shipping for you via our shipping services - contact us at plumbgold@plumbgoldjewelry.com or 262-632-5022 and let us know how we can help!
Purchases
At Plumb Gold we cheerfully accept exchanges within 14 days of purchase accompanied by the original receipt. Item must be in good condition. If item shows substantial wear or damage, it will not be accepted for exchange. If the exchange is not completed in one day, the original purchase price will be converted to store credit. Any deposit made toward a purchase is non-refundable and will be converted to store credit if the purchase is cancelled. No item may be held from sale unless a deposit has been made. ALL CUSTOM AND SPECIAL ORDERS ARE FINAL.
We accept most major credit cards including Visa, MasterCard, American Express, and Discover. We also accept PayPal. Additionally we offer 0% interest financing through the Wells Fargo Jewelry Advantage Credit Card. (Subject to credit approval. Please ask for details) Personal checks are accepted from existing clients only and must be accompanied by photo identification. Purchases exceeding $5,000 may require payment by wire transfer. Exceptions may be made at the discretion of the company.
Gift certificates are available and may be used for any merchandise purchase or towards services such as repairs or appraisals. Gift certificates hold no cash value and cannot be exchanged for cash. Purchased gift certificates do not expire, but we encourage them to be used within one year of issuance. Exceptions made at the discretion of the company.
Appraisals
Plumb Gold is proud to offer expert appraisal services. Our appraisal services are completed in house; estiamted completion times for appraisals vary depending on the complexity of the piece and number of appraisals or workload currently in progress. Appraisals at Plumb Gold are prepared by GIA trained professionals using standards set by the Gemological Institute of America (GIA). The GIA is internationally recognized as having the strictest and most comprehensive set of grading standards in the jewelry industry.
Values given in written appraisals represent the retail price at which the appraised item may be purchased in a retail jewelry store and do not necessarily reflect the price at which the appraised or similar jewelry may be purchased at Plumb Gold. Consideration is given to design execution, quality, brands, and trademarks. Because jewelry appraisal and evaluation is not a pure science, and is therefore subjective, estimates of replacement value may vary from one appraiser to another. Such variance does not necessarily constitute error on the part of the appraiser. Appraisals are prepared solely as an estimate of approximate replacement value at a specific time and place using current market information.
Gemstone Origin and Enhancements
Plumb Gold is proud to follow all practices of the Responsible Jewelry Council and Kimberly Process. All natural gemstones presented by Plumb Gold are of ethical origins. Many gems can be assumed to have been treated by heat, radiation, or other treatments that are typical for the species and are an industry-standard practice. Some gemstone species do not respond to treatment of any kind, and some very special gemstones are un-treated due to the beautiful color they possess naturally. If you are curious about the treatment of a gemstone pictured on our website, more information is available by request. You can email us at plumbgold@plumbgoldjewelry.com or text us at 262-632-5022 with inquiries.